Safety & Trust

Built for families who take their kid’s safety seriously.

Every Gogos tutor is verified, every session can be supervised, and every report is reviewed by a real human within hours. Here's exactly how it works.

How we keep students safe

What we do, specifically.

Four concrete protections — not slogans.

Verified S-Rank tutors

Every active tutor passes ID verification, a background check, a 15-point experience review, a subject placement test, and a dual human + AI interview before teaching a single session. Less than 4% of applicants qualify.

Parental oversight built-in

Parents linked to a student account see every session, every charge, and every tutor — and can approve bookings, set spending caps, and shadow live sessions without being visible to the student or tutor.

Privacy by design

Session recordings are off by default. We don't sell data — ever. AI tools only see what you choose to share, and our retention defaults are conservative. Full data export and deletion is one click.

AI safeguards

Our AI tools are scoped to academic use, content-filtered for grade level, and audited monthly. AI never replaces the tutor — it only handles recaps, quizzes, and prep work alongside a real human.

If something goes wrong

Three ways to report.

Pick the path that matches the situation. All three are watched by real humans, not bots.

Urgent
Immediate concern
Examples — Inappropriate behavior, harassment, threats, signs of abuse, anything that makes a student feel unsafe in real time.
What to do: Call 911 if there's immediate danger.
Then email manage@gogosedu.com with screenshots / session ID. We respond within 1 hour, 24/7.
Standard
Account or session issue
Examples — Tutor no-show, technical issues, billing concerns, content disputes, unprofessional behavior that isn't urgent.
What to do: Use the in-app 'Report' button on the session or tutor profile.
We acknowledge within 24 hours and resolve within 48.
Standard
Privacy or data concern
Examples — Suspected data breach, unauthorized access, requests under GDPR / CCPA, AI-output concerns.
What to do: Email manage@gogosedu.com.
Routed to our DPO. Acknowledged within 72 hours, full response within 30 days as required.
Safety team

A real human, watching 24/7.

Trust & Safety is on-call around the clock. Acknowledgments are typically within an hour; resolutions within 24–48.

manage@gogosedu.com →